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Preventing Scams

Telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology over the next two years.

All phone calls will go through the internet, and everyone will require broadband to make landline phone calls. If you don’t already have broadband, your supplier should be able to provide you with a broadband connection, specifically to support the new digital system.

The transition has created new opportunities for criminals to target vulnerable residents, potentially using phishing emails, fake websites or phone calls to trick you into providing personal information.


·   don’t panic - nobody will be ‘switched-off’, and you will always have a phone line or a solution to use in an emergency or in the event of a power cut.

·   telephone providers will be replacing lines over the next two years, so when your provider contacts you, do take notice of it.

·  please remain vigilant.  The council and providers will never ask for personal or financial information over the phone.

We will always act swiftly with the police where any incidents are reported, but we also urge people to be vigilant and help to raise awareness of this crime.

If residents are the victim of a scam or fraudulent activity, they can report it to Action Fraud on 0300 123 2040.

You can sign up for free to Action Fraud Alert to recieve direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message - Sign-up for Action fraud alert | Action Fraud