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Get ready to join the digital phone switchover

The UKs telephone network is changing.  In 2024, most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology.

The decision to switch was made by the telephone industry’s large companies that own the telephony infrastructure rather than Staffordshire County Council, but as a community-led organisation, we’re making sure everyone knows about it. The switch will support residents’ and business’ needs for years to come and will make a big difference to the amount of carbon produced every year in Staffordshire.

Landlines themselves are not going anywhere – all phone calls will go through the internet, and everyone will require broadband to make landline phone calls. If you do not have an internet connection or broadband, your landline provider has a responsibility to supply an alternative that will work - no one will just be switched off without due notice. Most people won’t notice the switch – it will happen automatically so the change could be as simple as plugging your home phone into the broadband router rather than the socket on the wall. 

Your telecoms provider, such as Virgin Media, 02 or BT will contact you before the switch over in your area – so make sure you keep a look out for their communication to you but watch out for scams. Your line will not just be switched off without due notice and the switch itself is free. Remember - the council or contractors will never ask for personal or financial information over the phone. Contact Action Fraud if you are at all suspicious. Read more about scams prevention here.

If you use care technology, such as telecare services, please don't worry. The telephone providers will not ask to switch people who need additional support, telecare users, landline-only customers and elderly customers in the first year of the roll out. But if this is you, contact your equipment supplier now to check if the switchover will affect you to make sure that your care is not disrupted.  It might be that they need to upgrade your device.

Find out more with our Frequently Asked Questions below.

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Read our FAQs to find out more or use the form below to ask a question of Openreach and the telephony industry.

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